Product Recall Information

If you purchased an Onasti Toddler Tower Stool between Apr 2024 and Dec 2024, you are eligible for a Free Repair Kit to enhance the safety of your stool.

The Repair Kit Includes:

  • Redesigned K, M, O, and G components
  • Installation tool
  • User Manual

Step 1: Request your Free Repair Kit

Use the form below to request your replacement. You can also email support@onasti.net with the subject line "Stool Repair Kit Request" or call our toll-free number: 1-833-999-9327.

Available Monday-Friday from 9am-5pm PST.

The repair kit will be shipped to you free of charge.

We sincerely appreciate your patience and understanding as we work through requests. A member of our friendly customer service team will reach out within 2 business days from the time of your submission.

Step 2: Verify the version of your stool

The repair kit are applicable for any version

Replace your Repair Kit

Follow this quick tutorial, to learn how easy it is to replace the repair kit on your Onasti Toddler Tower Stool.
Step by Step
1. Remove the screws and do not discard them.
2. Replace the old K,M,O,G with the new ones and tighten the screws.
3.Tighten all the screws with tool. Replacement completed.

Installation steps for version WITH a bar

Installation steps for version WITHOUT a bar

Need additional assistance? We're here to help!

Email:support@onasti.net

Call us: 1-833-999-9327.

Available Monday-Friday from 9am-5pm PST.